Ms. M K Yeung
ITIL 4, Prince2 7, Scrum Master, COBIT 5, CDCPI have extensive experience spanning IT governance, risk and compliance, service management, procurement, data centre operations, and project delivery. I have led and supported initiatives involving technology risk management, control frameworks, audit readiness, supplier governance, operational resilience, service performance, and the successful delivery of IT projects, ensuring technology services remain secure, reliable, cost-effective, and aligned with business strategy.
Recent History
Provide IT support for online English classes and advise members on IT-related matters. Review client wellbeing referral submissions, prepare concise case summaries, and maintain accurate records on the organization's case management database. Support the coordination and delivery of wellbeing activities and community engagement initiatives.
I oversee MPFA's service desk team and manage the data centres. We deliver high standard of IT services to our stakeholders.
I oversee MPFA's service desk team and manage the data centres. We deliver high standard of IT services to our stakeholders.
I oversee MPFA's service desk team and manage the data centres. We deliver high standard of IT services to our stakeholders.
Applying IT technology to English learning environments.
• Handle day-to-day supply and procurement activities for IT equipment, services and maintenance contracts.
• Assist the manager on project management activities, including requirements collection, proposal draw-up and resources estimation.
• Provide first line support services to client companies.
• Develop Internet web sites and application systems (POS system and membership-tracking system) for client customers.
Project Achievements
See
here for full list.
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